TAKE A LOOK AT WHAT OUR CUSTOMERS THINK
On behalf of I and my entire family, we would like to say a huge thank you to Terri at the Plumstead branch. Terri made the whole process as easy as possible and was super accommodating despite our last minute changes and constant questions. Thank you so much for helping us give Ayo a befitting funeral and for being so supportive. So amazing from the beginning till the very end.
Ayo was given so much respect by the pallbearers from when he was brought down to the family home and all through the journey to the cemetery. They even made a stop for us at his second home so friends who couldn’t make it to the cemetery could pay their last respects. They were so understanding and patient with us the family.
Thank you so much again Terri for making the whole process so much easier than we could have imagined.
Thank you so much for all your hard work in giving our John an amazing send off. Chloe for arranging everything down to the last detail, Debbie for the respect you showed our John and all the boys who names I don’t know .You really are a fantastic team and need to give yourselves a big pat on the back .Gemma is going to be in touch with you but I wanted to say that you turned a sad, emotional day into the celebration of our John’s life which is what we wanted. I thank you all, take care Debbie ( Gemma’s mum ) xxxx
Dear All at Tender Touch,
I would like to take the time to say thank you for the professional service you provide for us for our dear mum Kathleen Lee’s funeral on the 23rd May.
Her passing was such a shock and due to the bank holiday, post morteum and delay with funds from her bank made it a very stressful time on top of all the pain and upset, however you were very understanding, helpful and supportive.
You showed so much respect for mum on her final day i wanted to let you know how greatful we all are.
Thank you once again
Dear Paul and Lorraine Hopper.
RE: The Late Sheila Grace Downs
On behalf of my father, brother and myself, we would all like to take this opportunity in expressing a big heart felt thank you to your company The Tender Touch. There are not enough words, to express how we feel about the excellent care we all received at this very sad time.
Mum took out a pre-paid funeral plan, and when she passed away got in touch with your Herbert Road branch. Debbie and Marian was excellent in their approach in all our needs, their customer care and understanding was excellent.
Sheila was embalmed, were worried about seeing her, but we were really surprised on how well your embalmist did his job. He gave us back our mother/wife the way she used to look, she did not look ill anymore, but looked like she was just sleeping.
On the day of the funeral 4th July 2013, the pall-bearers and the procession leader were all excellent. When it was time to leave the house, the young lady leader went over and took our fathers hand and lead him to the car.
All our families and friends remarked how pleasant the funeral staff were.
Sheila’s funeral did not cost a fortune, but your company made it feel and look the business. You see Sheila was, a wife – our mother – nan – great grandmother who was our number one and she has left the biggest void in ALL our lives.
You both run an excellent First Class Company, here’s wishing everyone at The Tender Touch all the very best now and in its future trading.
I just wanted to drop you a note & thank you very much for all you did for me & the family when John passed away. From collecting John from the hospice right up until we collected his ashes from you, you & your team could not be faulted everything went smoothly.
Coral is a ‘star’ she made us feel so welcome & she organised everything which is such a great help when you are going through the worst time in your life. She even offered to open early or stay late to accomadate Johns mum coming to the chapel of rest. The staff on the day were excellent, attentive, thoughtful & understanding & the service was amazing.
Also please extend my thanks to Debbie Hastings for the absolutely beautiful floral tribute she made for John at such short notice. I have enclosed another donation for the hospice and hope you can include it with the rest.
Thank you all once again
I would like to thank you very much for the marvellous service conducted yesterday at the funeral of my wife.
From the very start of the process, Tender Touch Funeral Directors were professional and extremely helpful at this most terrible time of my life. This started from the very first interview with Nikki and Kelly assuring me that you would all do everything within your power to ensure that what was a very sad time for myself and my children, would be eased at every stage of the process throughout, and it was. I would especially like to thank you for free three of the key people who helped us throughout. These were Kelly who was our main contact on a day to day basis and saw the whole process throughout, unfortunately and sadly not able to attend on the day of the funeral. However, Debbie who stood in at the last minute to conduct the service, was excellent and extremely helpful. She also supplied the fantastic flower arrangements. And Phil Painter, who conducted the service.
Phil’s contribution was without doubt totally professional and observant, as to the total understanding of my wife Rosie’s life. Over the two weeks dealing with him, as he was constantly in touch, he grasped and understood the nature and character of Rosie’s life to a tee. He not only conducted the service, but along with Debbie made sure that everything was in place to make the whole experience, for everyone attending, less of a daunting process.
Finally, I have enclosed a very small token of my thanks, which I would like you to give to the guys who attended my wife from collecting her from the hospital, attending to her at the funeral hall, and finally to delivering the casket to the service and crematorium. Although it is only a small amount, it should buy the bacon sandwiches. There is no need to include Phil, Kelly and Nikki in this contribution.
Many thanks for your help and kindest regards.
The Tender Touch Independent Funeral Service
Thanks for all your help Kelly, you are one of those very special people that do good for others without wanting much back. I think you are absolutely brilliant and real been a blessing to us at such a sad time. It has meant allot to us that you organised a service at such short notice and made sure we get to give Ollie a lovely send off. I couldn’t have gone on much longer waiting like this so thank you.
Also thank you for looking after Ollie, knowing that he has been with you has helped me so much and wish I could have seen him one last time but think it would have been too late and not the memory I would have wanted.
Happy 40th Birthday. Hope you get spoilt rotten and are doing something special.
It is times like this that you realise how lovely people can be 🙂
Our family and friends of our dear departed mother, Elsie Barrister, can only thank you for the kind, friendly and indeed professional way that you arranged for her funeral. Your earnest concern over our feeling was evident from the very beginning.
You tactfully guided us and assisted us through each stage leading up to the Cremation, including guiding us as to how we could arrange for the music of our choice to be played and arranging our specific and very particular requirements at the Crematorium.
Your help in arranging the flowers through Debbie Hastings was most helpful, and very efficient. Everyone was impresses with the flowers.
On the day of the funeral, everything went extremely smoothly and Coral led the retinue and directed the cortege in an extremely dignified manner. The hearse, car and drivers were top quality and added to the dignity of the occasion. We appreciated very much that we were tactfully directed at every step of the way and this was a comfort to all and put us at ease at a difficult time.
We can thoroughly recommend Tender Touch funeral services to the bereaved as being totally committed providing a sincerely friendly and consummately professional service.
The extremely competitive charge, when compared to the charges quoted by the large established “national” funeral directors was in no way detrimental to the quality of service and professionalism.
Again, many thanks
Dear Miss Lawrence,
I would like to thank you and your staff for making a very difficult time so much easier. Coral was kindness itself, nothing was too much trouble. She went out of her way to make me comfortable and guided me through a process I had never dealt with before.
She recommended Debbie, who designed a beautiful floral display from my mere input. “A bit like the picture, but smaller and a different colour” because a perfectly proportioned classic, tasteful arrangement, which was exactly what i had imagined.
Corals recommendation of Roger Wheeler resulted in a personalised service which captured the very essence of Sean’s life and personality. It was constantly remarked on at the wake, and I was even asked if he had known Sean personally – that’s how good Rodger was.
Faye had the perfect blend of respectful professionalism and caring concern. I had never been to a cremation so did not know what to expect, she guided me through the procedure with ease, coping with my constantly changing plans and family issues.
The whole experience was faultless. There is nothing I would have changed. I would be greatful if you would pass my thanks on to your wonderful staff, who turned a sad and difficult day into a good memory.
Thank you again
To Everyone at Tender Touch
Thank you all for your kindness and support culminating in my late husband, Sean Kyue’s funeral on 11th May.
You gently guided me through the whole procedure, giving expert advice where required. I’m sure you were dealing with many funerals but I always felt as if I were your only client, and my needs were paramount. I felt I could ask anything of anyone without feeling awkward or embarrassed.
Thank you again for all your kindness
(I am enclosing a note for your director expressing my thanks)